Fulham Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Fulham Removals provides household, office and related moving services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Company means Fulham Removals, the provider of removal, transport and associated services.
Client means the person, company or organisation requesting or paying for the services.
Services means any removal, packing, unpacking, loading, unloading, transportation, storage, waste removal or ancillary services provided by the Company.
Goods means the items of property that are the subject of the Services.
Contract means the agreement between the Company and the Client for the provision of Services, incorporating these Terms and Conditions and any written quotation.
2. Scope of Services
The Company provides domestic and commercial removals, including packing and unpacking, loading and unloading, and transport of Goods within the United Kingdom. Services may also include short-term storage and the lawful disposal of certain items, subject to these Terms and Conditions.
Any additional services requested on the day of the move, or after a quotation has been accepted, are subject to availability and may incur additional charges.
3. Quotations
3.1 Quotations are based on the information provided by the Client, including property access details, the volume and nature of the Goods, the locations involved and any special requirements.
3.2 Quotations are normally provided as fixed-price estimates, conditional upon accurate information being supplied. The Company reserves the right to amend the price if:
a. The information provided by the Client is incomplete, inaccurate or changes before the Services commence.
b. Access at either property is significantly more difficult than advised, including but not limited to parking restrictions, long carry distances, narrow staircases, or lack of lift where one was expected.
c. Additional items are included that were not originally disclosed.
d. Services are required outside of usual working hours, where not previously agreed.
3.3 Unless otherwise stated, quotations are valid for 30 days from the date of issue and are subject to the availability of resources on the proposed service date.
4. Booking Process
4.1 A booking is made when the Client accepts the Company quotation in writing or by any other method expressly approved by the Company, and the required deposit is paid where applicable.
4.2 The Client is responsible for ensuring that the proposed service date is correct and that all details, including addresses, access information and contact details, are accurate at the time of booking.
4.3 The Company will confirm the booking and service date once all required information and payments are received. Until confirmation is issued, the Company is under no obligation to reserve vehicles or personnel.
4.4 The Client must inform the Company promptly of any changes to dates, addresses, key collection arrangements or access limitations. Changes may affect pricing and availability.
5. Client Responsibilities
5.1 The Client shall:
a. Ensure adequate access for the Company vehicles at both the collection and delivery addresses, including any necessary parking permissions or permits.
b. Arrange for lifts, service entrances or other facilities to be available where required and permitted.
c. Be present or represented at all times during loading and unloading to provide instructions and ensure that Goods are correctly collected and delivered.
d. Properly secure or prepare appliances, such as disconnecting washing machines, fridges, cookers or other equipment, unless such work has been expressly included in the quotation.
e. Remove any items from lofts or roof spaces unless safe, reasonable access and flooring are provided and the Company has agreed to access those areas.
f. Identify and notify the Company of fragile, valuable or special-care items prior to the commencement of the Services.
6. Payments and Charges
6.1 Unless otherwise agreed in writing, payment terms are as follows:
a. A deposit may be required at the time of booking to secure the service date.
b. The balance is normally payable on or before the day of the move, prior to unloading, in the manner specified by the Company.
6.2 The Company reserves the right to refuse to commence or continue Services if payment is not received by the due time.
6.3 Additional charges may apply where:
a. The move exceeds the estimated time due to reasons beyond the Company reasonable control.
b. Extra services are requested on the day, including packing, dismantling, reassembly or additional journeys.
c. Delays occur at the Client request or due to factors such as late key release, waiting for access, or failure to provide correct information.
6.4 All charges are subject to applicable taxes, which will be stated on the quotation or invoice where relevant.
7. Cancellations and Postponements
7.1 If the Client wishes to cancel or postpone the Services, notice must be provided as early as possible.
7.2 The Company may apply cancellation or postponement charges, calculated as a percentage of the agreed price, depending on the notice period:
a. More than 7 days before the service date: no cancellation fee, any deposit may be refunded or transferred at the Company discretion.
b. Between 3 and 7 days before the service date: up to 50 percent of the agreed charges may be payable.
c. Less than 3 days before the service date, or on the service date: up to 100 percent of the agreed charges may be payable.
7.3 If the Company needs to cancel or rearrange the Services due to events beyond its reasonable control, including extreme weather, vehicle breakdown, staff illness or safety concerns, the Company will offer an alternative date where possible. The Company will not be liable for any consequential loss arising from such cancellation or rearrangement.
8. Excluded Items
8.1 Unless expressly agreed in writing, the Company will not carry or store:
a. Hazardous, flammable, explosive, corrosive or toxic substances, including gas cylinders, paints, solvents and fuels.
b. Perishable goods or items requiring controlled temperatures.
c. Livestock, pets or other animals.
d. Illegal goods or items obtained unlawfully.
e. Items of exceptional value such as jewellery, cash, coins, precious metals, securities, deeds, or irreplaceable documents.
8.2 If such items are included without the Company knowledge, the Company shall have no liability for any loss, damage or deterioration, and the Client shall indemnify the Company for any resulting claims, damages or costs.
9. Packing and Preparation
9.1 Where the Client undertakes packing, the Client is responsible for ensuring that all Goods are properly packed in sturdy containers suitable for transport and that all boxes are securely sealed and clearly labelled.
9.2 The Company is not liable for damage to Goods that have been inadequately packed by the Client or a third party.
9.3 Where the Company is instructed to carry out packing, the Company will use reasonable care and skill and suitable materials. Certain delicate or high-value items may require specialist packaging, which may incur additional cost.
9.4 Dismantling and reassembly of furniture or equipment will only be carried out if specifically requested and confirmed in the quotation or as an agreed additional service.
10. Liability for Loss or Damage
10.1 The Company will exercise reasonable care and skill in handling, packing, transporting and storing Goods.
10.2 The Company liability for loss of or damage to Goods is limited to a reasonable replacement or repair cost, subject to any limits stated in the quotation or separate written agreement, and subject to the exclusions in these Terms and Conditions.
10.3 The Company shall not be liable for:
a. Loss or damage arising from pre-existing defects, wear and tear, or inherent vulnerability of the Goods.
b. Damage to items of particle board, pressed wood or similar construction where such items are prone to weakening during dismantling or movement.
c. Damage to the internal workings of electrical or mechanical items unless external damage is evident.
d. Loss or damage where Goods are packed by the Client or a third party, unless caused by the Company gross negligence or wilful misconduct.
e. Indirect or consequential loss, including loss of profit, loss of income, loss of use or emotional distress.
10.4 The Client must inspect Goods as soon as reasonably possible after delivery. Any claims for loss or damage must be notified to the Company in writing within 7 days of the completion of Services, providing reasonable details and evidence. Failure to notify within this period may affect the Company ability to investigate and may limit or extinguish any liability.
11. Delays and Time Limits
11.1 While the Company will use reasonable endeavours to adhere to agreed dates and times, all arrival and completion times are estimates. The Company shall not be liable for delay caused by traffic, weather, road closures, access issues, waiting for keys or other circumstances beyond its control.
11.2 If delays occur due to the Client actions or omissions, including failure to provide keys or access, additional waiting time charges may apply.
12. Waste and Disposal Regulations
12.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company will only remove and dispose of waste where this service has been specifically requested and agreed as part of the Contract.
12.2 Certain items cannot be collected or disposed of as general waste, including hazardous materials, electrical equipment subject to special regulations, and items regulated as controlled waste. The Company reserves the right to refuse any items that cannot be safely or lawfully handled.
12.3 Where the Company agrees to remove waste, it will be transferred to licensed facilities in compliance with applicable regulations. Additional charges may apply depending on the type and volume of waste.
12.4 The Client is responsible for ensuring that any waste presented for collection is accurately described and that no prohibited or hazardous items are mixed with general waste.
13. Insurance
13.1 The Company maintains suitable public liability and, where applicable, goods in transit insurance for its operations. Details of cover and limits are available on request.
13.2 The Client remains responsible for arranging any additional insurance cover that may be required for high-value or particularly fragile items.
14. Access, Property and Parking
14.1 The Client must ensure that suitable parking is available for the Company vehicles at both collection and delivery addresses. Any parking permits, visitor permits or arrangements with neighbours or building management are the responsibility of the Client.
14.2 The Company may charge the Client for any parking fines or penalties incurred as a direct result of insufficient or incorrect parking arrangements where the Client has failed to provide accurate information or necessary permits.
14.3 The Client should protect floors, walls and fixtures where necessary. The Company will exercise reasonable care but is not liable for minor marks or scuffs to flooring or decor that arise from normal movement of furniture in restricted spaces.
15. Storage Services
15.1 Where storage is provided, the Company will store Goods in a suitable facility and will take reasonable care to protect them from loss or damage.
15.2 Storage charges are normally payable in advance. Late or missed payments may result in suspension of access to stored Goods and, after reasonable notice, the sale or disposal of Goods to recover outstanding charges, in accordance with applicable law.
15.3 The Client must notify the Company of any change of contact details during the storage period.
16. Termination
16.1 The Company may terminate the Contract or suspend Services immediately if the Client commits a serious breach of these Terms and Conditions, including failure to make payment when due or acting in an abusive or threatening manner towards Company staff.
16.2 On termination, any sums due for Services already provided, or costs incurred in preparation for the Services, shall remain payable by the Client.
17. Complaints
17.1 If the Client has any concern or complaint about the Services, it should be raised with the Company as soon as possible, preferably during the move so that it can be addressed promptly.
17.2 Any formal complaint should be submitted in writing, providing full details and any supporting evidence. The Company will investigate and respond within a reasonable timeframe.
18. Data Protection
18.1 The Company will collect and process personal information about the Client for the purposes of providing Services, managing bookings, handling payments and complying with legal obligations.
18.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell the Client details to third parties and will only share data where necessary to deliver the Services or as required by law.
19. Governing Law and Jurisdiction
19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
19.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
20. General Provisions
20.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.
20.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
20.3 These Terms and Conditions, together with any written quotation or agreed variation, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior discussions or understandings.
